Respond to timely messages from customers
Share contacts internally, forward files, messages or audios, not even from Zenvia Conversion to another line Other limitations of the WhatsApp Business API that affect Zenvia Conversion are: If a customer tries to make calls from their WhatsApp to your company, they will not find the phone icon that usually corresponds to this action, since this function is not available for WhatsApp lines connected to the API, as is the case with Zenvia Conversion. What happens if a client calls by WhatsApp? You can consult in this articlehow WhatsApp sessions work in Zenvia Conversion. Check more details in the following video:Ĭan I postpone the 24-hour session if a client calls me on the weekend?Īt the moment, it is not possible to postpone the 24-hour session since WhatsApp rules after this period only send templates.
In both cases, you can check how to create them in this article and keep in mind that they must meet the following requirements. Within 5 business days, WhatsApp will respond if the template is approved or not and within 24 business hours after a positive response, it will be enabled to be used in the application. In the case of WhatsApp, templates are approved with Zenvia Conversion's management but without our interference, since said approval continues to depend entirely on WhatsApp. These templates can also be used to re-establish contact with your leads after more than 24 hours have passed since the last interaction. How do message templates work in Zenvia Conversion ?ĭue to the use of the API de WhatsApp Business, WhatsApp and Facebook Messenger templates are the only way for your company to start conversations, as long as the contact was not the first to write, as established in WhatsApp's user policies.
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